Privacy Policy

At VIP Spa Hoover, accessible from our website and booking system, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by VIP Spa Hoover and how we use it.

1. Information We Collect

When you register for an account, request customer support, or book appointments for our hair, nail, sauna, or beauty treatments, we may ask for personal details including, but not limited to:

• Personal Identification: Name, phone number, and email address.
• Account Data: Login credentials and password reset preferences.
• Appointment & Order Details: Booking dates, selected spa services, and order history for in-person pickup items.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and online booking platform.
• Process and manage your appointments and order confirmations.
• Send transactional emails (such as booking confirmations, order receipts, or password reset links).
• Improve, personalize, and expand our spa services and customer experience.
• Communicate with you regarding service updates or customer support.

3. Data Protection & Security

We take the security of your personal data seriously. We implement strict administrative and technological safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4. Payment & Financial Information

For order pickups and spa services, payments are completed in-person (cash or card on pickup/service completion) or securely processed through authorized payment gateways. VIP Spa Hoover does not store full credit card numbers on our local web servers.

5. Third-Party Services & Cookies

VIP Spa Hoover does not sell, trade, or rent your personal identification information to third parties. We may use cookies or similar session technology solely to remember your logged-in session, user preferences, and cart/booking items for a seamless browsing experience.

6. SMS & Mobile Messaging Privacy Policy

At VIP Spa Hoover, we value your privacy and are committed to protecting your personal information.

Non-Sharing of Mobile / SMS Information:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of SMS Messages Sent:
If you opt-in to receive text messages from VIP Spa Hoover, you may receive automated transactional and promotional messages regarding appointment confirmations, booking reminders, order updates, and customer support.

Opt-Out & Help:
You can opt out of receiving SMS communications at any time by replying STOP to any message you receive from us. For assistance or questions regarding text messaging, reply HELP or contact our customer support team directly. Message and data rates may apply.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our team directly at VIP Spa Hoover.